Delivery & Returns
To be eligible for an exchange or return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To request a return or exchange, please click here to get started.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at firstname.lastname@example.org.
If you placed an order and change your mind, please wait for your item to arrive and go through our returns/exchanges portal. Unfortunately, we cannot cancel an order after it's been placed due to the nature of our shopping experience.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
To initiate an exchange for another item or store credit, please click here to get started.
You can use our returns and exchanges portal for a faster and efficient experience. Please click here to get started.